{"id":21566,"date":"2022-09-19T08:48:44","date_gmt":"2022-09-19T08:48:44","guid":{"rendered":"https:\/\/proxim.com\/support\/servpak\/"},"modified":"2023-04-17T16:35:48","modified_gmt":"2023-04-17T16:35:48","slug":"servpak","status":"publish","type":"page","link":"https:\/\/proxim.com\/fr\/support\/servpak\/","title":{"rendered":"ServPak"},"content":{"rendered":"<header class=\"main_h fixedElement\">\n<div class=\"row-secondary__menu\">\n<div><a class=\"p-menu\" href=\"https:\/\/proxim.com\/support\/servpak\/\">ServPak<\/a><\/div>\n<div class=\"bx--menu__datasheet\">\n<div class=\"pxm-toggle__menu\"><span><\/span><\/div>\n<div id=\"menu_datasheet\">\n<ul class=\"nav-menu\">\n<li><a href=\"\/wp-content\/uploads\/downloads\/products\/servpak\/ServPak-Order-Form.xls\" target=\"_blank\" rel=\"noopener\">T\u00e9l\u00e9chargez un formulaire de commande<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/header>\n<div id=\"sticky-placeholder\">\n<div class=\"navigation-branding\"><\/div>\n<\/div>\n<div class=\"content-main-three\">\n<div id=\"contect-section-f\" class=\"clearfix\">\n<div class=\"pxm servpak\">\n<div class=\"grid-box\">\n<div class=\"grid-item-three\">\n<div>\n<div class=\"row-two b-radius-img\">\n<div class=\"large-center pxm-center padno\">\n<div class=\"n-title\">\n<div class=\"row-two\">\n<h2>Service, assistance et garanties additionnels pour une protection accrue<\/h2>\n<p class=\"padt10 padtno pxm-text\"> Chez Proxim Wireless, notre mission est d\u2019offrir des options de service et d\u2019assistance qui vont au-del\u00e0 des garanties normales, pour vous donner plus de flexibilit\u00e9 lorsqu\u2019il s\u2019agit de fournir la qualit\u00e9 de service dont vos r\u00e9seaux ont besoin.<\/p>\n<p class=\"padt10 pxm-text\"> Proxim Wireless offre un pr\u00e9cieu programme d\u2019assistance appel\u00e9 ServPak. ServPak est un programme d\u2019options de services am\u00e9lior\u00e9es qui sont propos\u00e9es dans deux diff\u00e9rents forfaits pour r\u00e9pondre \u00e0 vos besoins sp\u00e9cifiques. Que vos exigences soient une assistance technique 24h\/24 ou des services de remplacements anticip\u00e9s, nous sommes persuad\u00e9s que le niveau d\u2019assistance fourni dans chaque service de notre gamme d\u00e9passera vos attentes.<\/p>\n<p class=\"padt10 pxm-text\"> Une assistance technique vous est offerte gratuitement pendant toute la p\u00e9riode de garantie Proxim. Au-del\u00e0 de cette p\u00e9riode, l\u2019assistance technique est disponible via notre site de support avec un surcout par incident.<\/p>\n<p class=\"padt10 pxm-text\">Les clients qui ach\u00e8tent ServPak auront une assistance technique illimit\u00e9e pour la dur\u00e9e du contrat ServPak, sans frais suppl\u00e9mentaires.<\/p>\n<div class=\"btn_orange\"> <a class=\"btn orange\" target=\"_blank\" href=\"\/wp-content\/uploads\/downloads\/products\/servpak\/ServPak-datasheet-A4.pdf\" rel=\"noopener\">Fiche technique<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"grid-item-two pxm-background-lgrey b-radius-img\">\n<div class=\"row-two\">\n<div class=\"c-left\">\n<h2>Assistance \u00e0 la demande<\/h2>\n<ul class=\"stl-disc no-marginb no-color\">\n<li>Payez pour chaque ticket d\u2019incident technique<\/li>\n<li>Tous les d\u00e9tails sur les prix sont disponibles <a href=\"\/wp-content\/uploads\/downloads\/support\/Technical-Support-Policies-and-Procedures-US.pdf\" target=\"_blank\" rel=\"noopener\">en ligne <\/a>(en anglais)<\/li>\n<\/ul>\n<p class=\"pxm-text-i\">&nbsp;<\/p>\n<h2>Services professionnels sur site<\/h2>\n<ul class=\"stl-disc no-marginb no-color\">\n<li>Payez par contrat d\u00e9fini en fonction du besoin<\/li>\n<li>Des devis seront \u00e9mis au cas par cas<\/li>\n<li>Toutes les demandes sont soumises \u00e0 l\u2019approbation de Proxim Wireless.<\/li>\n<li>Pour plus d\u2019informations, lisez notre <a href=\"\/wp-content\/uploads\/downloads\/products\/servpak\/On_Site_Professional_Services_Brochure.pdf\" target=\"_blank\" rel=\"noopener\">brochure<\/a>  (en anglais)<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"grid-item-two\">\n<div class=\"row-two\">\n<div class=\"c-left\">\n<h2>Forfaits ServPak<\/h2>\n<p class=\"pxm-text-i\">Tous les forfaits ServPak sont vendus sous forme de contrats de services qui couvrent des produits sp\u00e9cifiques pendant une dur\u00e9e allant de 1 \u00e0 3 ans. Les forfaits ServPak sont consid\u00e9r\u00e9s comme une mise \u00e0 niveau de la garantie de produits standards, et non comme une extension de garantie.<\/p>\n<div style=\"overflow-x:auto;\">\n<table class=\"serv-table\" style=\"margin-bottom:10px; margin-top:20px\" cellspacing=\"1\" cellpadding=\"10\" border=\"0\" align=\"center\">\n<tbody>\n<tr>\n<th class=\"table_heading_finance\">Tous les forfaits incluent<\/th>\n<th class=\"table_heading_finance\">ServPak Plus<\/th>\n<th class=\"table_heading_finance\">ServPak Prime<\/th>\n<\/tr>\n<tr>\n<td>Une assistance technique de base 24h\/24 et 7j\/7<\/td>\n<td>Un remplacement anticip\u00e9 de base (Deux jours ouvrables\/Service d\u2019exp\u00e9dition \u00e9conomique \u00e0 l\u2019international)<\/td>\n<td>Un remplacement anticip\u00e9 prioritaire (Jour ouvrable suivant\/Service d\u2019exp\u00e9dition prioritaire \u00e0 l\u2019international)<\/td>\n<\/tr>\n<tr>\n<td>Assistance technique avanc\u00e9e 8h\/j et 5j\/7<\/td>\n<td>&nbsp;<\/td>\n<td>Assistance technique avanc\u00e9e 24h\/24 et 7j\/7<\/td>\n<\/tr>\n<tr>\n<td>Maintenance logicielle<\/td>\n<td>&nbsp;<\/td>\n<td>PAssistance ProximVision\u00ae<\/td>\n<\/tr>\n<tr>\n<td>Acc\u00e8s \u00e0 une base de connaissances<\/td>\n<td>&nbsp;<\/td>\n<td>&nbsp;<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"grid-item-two\">\n<div class=\"row-two\">\n<div class=\"c-left padtno padbz\">\n<h2>Informations suppl\u00e9mentaires sur les forfaits ServPak :<\/h2>\n<h3 class=\"padtb-20-0\">Remplacement anticip\u00e9 du mat\u00e9riel<\/h3>\n<p class=\"padb pxm-text-i\">En cas de panne de mat\u00e9riel, notre d\u00e9lai de traitement pour un retour usine pour r\u00e9paration est de 30 jours ou moins. Les clients qui ach\u00e8tent ce service b\u00e9n\u00e9ficient d\u2019un remplacement garanti de leur mat\u00e9riel r\u00e9nov\u00e9 ou neuf, exp\u00e9di\u00e9 sous un ou deux jours ouvrables. Il existe des forfaits pour des services d\u2019exp\u00e9dition en fonction des besoins en assistances du client. Le mat\u00e9riel est exp\u00e9di\u00e9 pendant les jours ouvrables, de lundi \u00e0 vendredi, sauf les jours f\u00e9ri\u00e9s, de 08h00 \u00e0 15h30 (heure cote Est USA).<\/p>\n<h3 class=\"padtb-20-0\">Disponibilit\u00e9 24h\/24, 7j\/7 et tout au long de l\u2019ann\u00e9e<\/h3>\n<p class=\"padb pxm-text-i\">Acc\u00e8s direct et illimit\u00e9 aux ing\u00e9nieurs niveau 1 du service d\u2019assistance technique 24 h\/24, 7 j\/7 et tout au long de l\u2019ann\u00e9e, y compris pendant les jours f\u00e9ri\u00e9s.<\/p>\n<h3 class=\"padtb-20-0\">Disponibilit\u00e9 8h\/j et 5j\/7<\/h3>\n<p class=\"padb pxm-text-i\">Acc\u00e8s direct et illimit\u00e9 aux ing\u00e9nieurs niveau 3 du service d\u2019assistance technique 8 heures sur 24, 5 jours sur 7, de lundi \u00e0 vendredi, sauf les jours f\u00e9ri\u00e9s, de 08h00 \u00e0 17h00 (heure cote Ouest USA).<\/p>\n<h3 class=\"padtb-20-0\">Assistance technique de base<\/h3>\n<p class=\"padb pxm-text-i\">Les clients qui souscrivent ce service sont assur\u00e9s que le service d\u2019assistance technique niveau 1 de Proxim r\u00e9pondra \u00e0 leurs appels et qu\u2019un ticket sera ouvert imm\u00e9diatement. Ce service apportera des solutions de d\u00e9pannage initial, afin d\u2019identifier la panne et r\u00e9soudre l\u2019incident dans les plus brefs d\u00e9lais.<\/p>\n<h3 class=\"padtb-20-0\">Assistance technique avanc\u00e9e<\/h3>\n<p class=\"padb pxm-text-i\">En plus d\u2019une assistance technique niveau 1 de Proxim, les probl\u00e8mes les plus complexes de nos clients seront transmis \u00e0 nos ing\u00e9nieurs du service d\u2019assistance technique niveau 3. Nos ing\u00e9nieurs niveau 3 \u00e9tudieront les diff\u00e9rentes possibilit\u00e9s de d\u00e9pannage des incidents complexes, puis vous donneront des solutions utiles adapt\u00e9es aux produits Proxim.<\/p>\n<h3 class=\"padtb-20-0\">Maintenance logicielle<\/h3>\n<p class=\"padb pxm-text-i\">Il est important de maintenir et d\u2019am\u00e9liorer la s\u00e9curit\u00e9 et les performances des \u00e9quipements sans fil. Proxim facilite ces op\u00e9rations en proposant un programme de maintenance logicielle qui permet aux clients d\u2019avoir acc\u00e8s \u00e0 de nouvelles fonctionnalit\u00e9s et mises \u00e0 jour logicielles. Les clients auront aussi un acc\u00e8s illimit\u00e9 \u00e0 la vaste base de connaissances de Proxim en termes de bulletins techniques, de livres blancs et de manuels de d\u00e9pannage.<\/p>\n<h3 class=\"padtb-20-0\">Optimisation post-installation<\/h3>\n<p class=\"pxm-text-i\">Proxim offre \u00e9galement une consultation payante avec nos ing\u00e9nieurs du service d\u2019assistance technique, afin d\u2019am\u00e9liorer les performances et l\u2019efficacit\u00e9 de votre r\u00e9seau. Les services d\u2019optimisation post-installation incluent :<\/p>\n<ul class=\"stl-disc no-color\">\n<li>Une etude RF pour s\u00e9lectionner le meilleur canal possible<\/li>\n<li>Une analyse des param\u00e8tres de modulation, de bande passante, de reglages MIMO et WORP, afin d\u2019optimiser le d\u00e9bit et la qualit\u00e9 de la liaison<\/li>\n<li>Un r\u00e9glage des puissances d\u2019\u00e9mission TPC\/ATPC et du \u00ab Satellite Density \u00bb<\/li>\n<li>Une assistance avec les commandes de contr\u00f4le du d\u00e9bit<\/li>\n<li>Une assistance avec les param\u00e8tres QoS, RADIUS et VLAN sur les \u00e9quipements Proxim<\/li>\n<\/ul>\n<p class=\"pxm-text-i\"> Pour en savoir plus sur les forfaits ServPak ou pour obtenir des informations relatives aux tarifs, contactez-nous \u00e0 <a href=\"mailto:ServPak@proxim.com\">ServPak@proxim.com<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>ServPak T\u00e9l\u00e9chargez un formulaire de commande Service, assistance et garanties additionnels pour une protection accrue Chez Proxim Wireless, notre mission est d\u2019offrir des options de service et d\u2019assistance qui vont au-del\u00e0 des garanties normales, pour vous donner plus de flexibilit\u00e9 lorsqu\u2019il s\u2019agit de fournir la qualit\u00e9 de service dont vos r\u00e9seaux ont besoin. Proxim Wireless [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":21564,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21566","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.5 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ServPak - Proxim Wireless<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/proxim.com\/fr\/support\/servpak\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ServPak\" \/>\n<meta property=\"og:description\" content=\"ServPak T\u00e9l\u00e9chargez un formulaire de commande Service, assistance et garanties additionnels pour une protection accrue Chez Proxim Wireless, notre mission est d\u2019offrir des options de service et d\u2019assistance qui vont au-del\u00e0 des garanties normales, pour vous donner plus de flexibilit\u00e9 lorsqu\u2019il s\u2019agit de fournir la qualit\u00e9 de service dont vos r\u00e9seaux ont besoin. 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