{"id":22447,"date":"2023-02-10T11:29:04","date_gmt":"2023-02-10T11:29:04","guid":{"rendered":"https:\/\/proxim.com\/?page_id=22447"},"modified":"2025-11-05T09:08:26","modified_gmt":"2025-11-05T09:08:26","slug":"overview","status":"publish","type":"page","link":"https:\/\/proxim.com\/fr\/support\/overview\/","title":{"rendered":"Pr\u00e9sentation de l&rsquo;assistance"},"content":{"rendered":"<header class=\"main_h fixedElement\">\n<div class=\"row-secondary__menu\">\n<div><a class=\"p-menu\" href=\"https:\/\/proxim.com\/support\/overview\/\">Support<\/a><\/div>\n<nav id=\"pxm-second__menu\">\n<ul>\n<li><a href=\"https:\/\/support.proxim.com\/support\/tickets\" target=\"_blank\" rel=\"noopener\">Gestion des tickets d\u2019incident<\/a><\/li>\n<li><a href=\"https:\/\/support.proxim.com\/support\/solutions\/159000400017\" target=\"_blank\" rel=\"noopener\">Base de connaissances<\/a><\/li>\n<li><a href=\"https:\/\/support.proxim.com\/support\/solutions\/159000440128\" target=\"_blank\" rel=\"noopener\">T\u00e9l\u00e9chargements<\/a><\/li>\n<li><a href=\"https:\/\/support.proxim.com\/support\/solutions\/1590004401291\" target=\"_blank\" rel=\"noopener\">Proxim TV<\/a><\/li>\n<li><a href=\"https:\/\/proxim.com\/support\/servpak\/\" target=\"_blank\" rel=\"noopener\">ServPak<\/a><\/li>\n<\/ul>\n<\/nav>\n<div class=\"bx--menu__datasheet\">\n<div class=\"pxm-toggle__menu\"><span><\/span><\/div>\n<div id=\"menu_datasheet\">\n<ul class=\"nav-menu\">\n<li><a href=\"https:\/\/proxim.com\/how-to-buy\/\" target=\"_blank\" rel=\"noopener\">Comment acheter ?<\/a><\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/header>\n<div id=\"sticky-placeholder\">\n<div class=\"navigation-branding\"><\/div>\n<\/div>\n<div class=\"content-main-three\">\n<div id=\"contect-section-f\" class=\"clearfix\">\n<div class=\"pxm\">\n<div class=\"grid-box\">\n<div class=\"grid-item-three\">\n<div>\n<div class=\"row-two\">\n<div class=\"page-hero-banner\">\n<div class=\"page-hero-wrapper\">\n<figure class=\"hero-support-image page-hero-center b-radius-img\"><\/figure>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"row-two b-radius-img\">\n<div class=\"large-center pxm-center-support\">\n<div class=\"n-title\">\n<div class=\"row-two\">\n<h2>Pour toute assistance<sup>*<\/sup>, veuillez: <a href=\"http:\/\/support.proxim.com\">Visitez notre portail d\u2019assistance<\/a><\/h2>\n<p class=\"pxm-text\"><span>(Veuillez noter : Pour le moment, le Portail d\u2019assistance est disponible uniquement en anglais.)<\/span><\/p>\n<p class=\"pxm-text\">En vous inscrivant puis en vous connectant \u00e0 notre <a href=\"http:\/\/support.proxim.com\" target=\"_blank\" style=\"\" rel=\"noopener\">portail d\u2019assistance<\/a>, vous aurez acc\u00e8s \u00e0 :<\/p>\n<div id=\"support_block_m\">\n<div class=\"support_block\">\n<ul id=\"sup_nav\">\n<li> <a class=\"b-radius-img\" href=\"https:\/\/support.proxim.com\/support\/tickets\" target=\"_blank\" rel=\"noopener\"><span>Gestion des tickets d\u2019incident<\/span><br \/> Ouvrez un ticket d\u2019incident ou une session de discussion (Chat) en direct avec notre Centre d\u2019assistance technique <\/a><\/li>\n<li> <a class=\"b-radius-img\" href=\"https:\/\/support.proxim.com\/support\/solutions\/159000400017\" target=\"_blank\" rel=\"noopener\"><span> Base de connaissances<\/span> <br \/>Trouvez des r\u00e9ponses aux questions fr\u00e9quentes <\/a><\/li>\n<li> <a class=\"b-radius-img\" href=\"https:\/\/support.proxim.com\/support\/solutions\/159000440128\" target=\"_blank\" rel=\"noopener\"><span>T\u00e9l\u00e9chargements<\/span> <br \/>Obtenez les documentations et les mises \u00e0 jour logicielles les plus r\u00e9centes pour vos produits Proxim <\/a><\/li>\n<li> <a class=\"b-radius-img\" href=\"https:\/\/support.proxim.com\/support\/solutions\/1590004401291\" target=\"_blank\" rel=\"noopener\"><span>Proxim TV<\/span> <br \/>Regardez de courts tutoriels expliquant comment installer, param\u00e9trer et utiliser vos produits Proxim<\/a><\/li>\n<\/ul><\/div>\n<div class=\"support_block_r\">\n<p class=\"pxm-text\"><a href=\"https:\/\/support.proxim.com\/support\/tickets\" target=\"_blank\" rel=\"noopener\">Gestion des tickets d\u2019incident<\/a><br \/> <span> Ouvrez un ticket d\u2019incident ou une session de discussion (Chat) en direct avec notre Centre d\u2019assistance technique<\/span><\/p>\n<p class=\"pxm-text\">&nbsp;<\/p>\n<p class=\"pxm-text\"><a href=\"https:\/\/support.proxim.com\/support\/solutions\/159000400017\" target=\"_blank\" rel=\"noopener\"> Base de connaissances<\/a><br \/> <span> Trouvez des r\u00e9ponses aux questions fr\u00e9quentes<\/span><\/p>\n<p class=\"pxm-text\">&nbsp;<\/p>\n<p class=\"pxm-text\"><a href=\"https:\/\/support.proxim.com\/support\/solutions\/159000440128\" target=\"_blank\" rel=\"noopener\">T\u00e9l\u00e9chargements<\/a><br \/> <span> Obtenez les documentations et les mises \u00e0 jour logicielles les plus r\u00e9centes pour vos produits Proxim<\/span><\/p>\n<p class=\"pxm-text\">&nbsp;<\/p>\n<p class=\"pxm-text\"><a href=\"https:\/\/support.proxim.com\/support\/solutions\/1590004401291\" target=\"_blank\" rel=\"noopener\">Proxim TV<\/a><br \/> <span> Regardez de courts tutoriels expliquant comment installer, param\u00e9trer et utiliser vos produits Proxim<\/span><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"grid-item-two pxm-background-lgrey b-radius-img\">\n<div class=\"row-two\">\n<div class=\"c-left\">\n<h2>Appelez notre Centre d\u2019assistance technique<\/h2>\n<div class=\"contact_blk_a\">\n<div class=\"row\">\n<div class=\"column-s\">\n<h4>Aux \u00c9tats-Unis et au Canada, sans frais:<\/h4>\n<\/p><\/div>\n<div class=\"column-ss\">\n<p class=\"pxm-text pad-null\">+1 866-674-6626<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"row\">\n<div class=\"column-s\">\n<h4>\u00c0 l\u2019international:<\/h4>\n<\/p><\/div>\n<div class=\"column-ss\">\n<p class=\"pxm-text pad-null\">+1 408-383-7700<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"row\">\n<div class=\"column-s\">\n<h4>Heures de travail:<\/h4>\n<\/p><\/div>\n<div class=\"column-ss\">\n<p class=\"pxm-text pad-null\">Support de niveau 1 \/ niveau 2: r\u00e9ponse en direct 24h \/ 24, 7j \/ 7<br \/>\n                          Support de niveau 3: 8-17 h lundi-vendredi, heure du pacifique PST (UTC \/ GMT -7 heures)<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"grid-item-two\">\n<div class=\"row-two\">\n<div class=\"c-left\">\n<h2>Informations sur la s\u00e9curit\u00e9 et la vuln\u00e9rabilit\u00e9 de Proxim Wireless<\/h2>\n<ul class=\"stl-disc no-marginb\">\n<li><a href=\"https:\/\/proxim.com\/support\/proxim-wireless-security-and-vulnerability-information\/\" target=\"_blank\" rel=\"noopener\">Voir notre politique de vuln\u00e9rabilit\u00e9 de s\u00e9curit\u00e9<\/a><\/li>\n<li><a href=\"https:\/\/proxim.com\/support\/proxim-wireless-security-and-vulnerability-information\/#registration\" target=\"_blank\" rel=\"noopener\">Inscrivez-vous aux notifications de vuln\u00e9rabilit\u00e9 de s\u00e9curit\u00e9 Proxim.<\/a><\/li>\n<\/ul>\n<h2 class=\"padt\">Politiques de garantie et d\u2019assistance technique<\/h2>\n<ul class=\"stl-disc no-marginb\">\n<li><a href=\"\/wp-content\/uploads\/downloads\/products\/servpak\/Warranty%20Policy.pdf\" target=\"_blank\" rel=\"noopener\">Lire notre politique de garantie <\/a>(en anglais)<\/li>\n<li> <a href=\"\/wp-content\/uploads\/downloads\/support\/Technical-Support-Policies-and-Procedures-US.pdf\" target=\"_blank\" rel=\"noopener\">Lire notre politique d\u2019assistance technique <\/a>(en anglais)<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"row-two pxm-background-light-two b-radius-img\">\n<div class=\"large-center btn-center\">\n<div class=\"n-title\">\n<div class=\"row-two\">\n<div class=\"main-blk-c \">\n<h2>Services additionnels ServPak<\/h2>\n<p class=\"pxm-text\">En savoir plus \u00e0 propos de la couverture d\u2019assistance additionnelle pour vos produits Proxim<\/p>\n<div class=\"btn_orange pad10\"> <a class=\"btn orange\" target=\"_blank\" href=\"https:\/\/proxim.com\/support\/servpak\/\" rel=\"noopener\">En savoir plus<\/a><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Support Gestion des tickets d\u2019incident Base de connaissances T\u00e9l\u00e9chargements Proxim TV ServPak Comment acheter ? Pour toute assistance*, veuillez: Visitez notre portail d\u2019assistance (Veuillez noter : Pour le moment, le Portail d\u2019assistance est disponible uniquement en anglais.) En vous inscrivant puis en vous connectant \u00e0 notre portail d\u2019assistance, vous aurez acc\u00e8s \u00e0 : Gestion des [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":21564,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-22447","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.5 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Pr\u00e9sentation de l&#039;assistance - Proxim Wireless<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/proxim.com\/fr\/support\/overview\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pr\u00e9sentation de l&#039;assistance\" \/>\n<meta property=\"og:description\" content=\"Support Gestion des tickets d\u2019incident Base de connaissances T\u00e9l\u00e9chargements Proxim TV ServPak Comment acheter ? 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